Refund policy

Last updated: 30 June 2026

We want you to love your lamp. If something isn't right, here's how we'll make it good.

7-day returns and replacement

If your item arrives damaged, defective, or incorrect, you can request a return or free replacement within 7 days of delivery.

How to request

• Email admin@dropzilla.in or message us on Instagram at @dropzilla.inn within 7 days of delivery.
• Share your order details and a clear photo or video of the issue. An unboxing video is faster.
• We'll arrange a replacement or refund once verified.

Conditions

• Items must be unused and in their original packaging.
• Made-to-order pieces qualify only if damaged or defective on arrival.
• Small handmade differences are not defects.

Refunds

An approved refund goes back to the original payment method within 5 to 7 working days.

Cancellations

Orders can be cancelled before they ship, for a full refund. After shipping, the return policy above applies.