Refund & Return Policy

Last updated: 30 June 2026

We want you to love your lamp. If something isn't right, here's how we'll make it good.

7-day returns & replacement

If your item arrives damaged, defective, or incorrect, you can request a return or free replacement within 7 days of delivery.

How to request

• Message us on Instagram at @dropzilla.inn within 7 days of delivery.
• Share your order details and a clear photo/video of the issue (an unboxing video helps us process faster).
• We'll arrange a replacement or refund once verified.

Conditions

• Items must be unused and in their original packaging.
• Made-to-order and customised pieces are eligible only if damaged or defective on arrival.
• Minor handmade variations are not considered defects.

Refunds

Approved refunds are processed to your original payment method (or via UPI/bank transfer for COD orders) within 5–7 working days.

Cancellations

Orders can be cancelled before they are shipped for a full refund. Once shipped, the return policy above applies.

Contact

Need help? Reach us anytime on Instagram at @dropzilla.inn.